You may return most new, unopened items within 30 days of delivery for store credit only. We unfortunately cannot offer cash refunds at this time. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
FREE IN STORE PICKUP AVAILABLE
We do offer free shipping if you are flexible on delivery time. We place our normal shop orders every two weeks and are happy to add your special order to that shipment and cover all shipping cost. Please call or contact the shop to find out when we would be able to fulfill your FREE SHIPPING ORDER.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If your items need to be drop shipped from our supplier, we do not have control over what shipper they choose to use. We will not charge you extra for the difference between your shipment quote and drop shipment cost. Sometimes our automated shipping quote system will overestimate our actual shipping cost. If you feel that shipping cost is too high, please feel free to call the shop or use the contact form to place your order and we will only charge you the actual shipping cost. We never charge handling fees and strive to keep shipping cost as low as possible.
For larger items or orders we can quote freight pricing. Please call or contact the shop for a quote.
We can ship to virtually any address in the world but international shipments need to contact the shop to place orders. We cannot give automated shipping cost via our website for international shipments. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.